Benefits and grants offered by your energy provider

If you're struggling to pay your gas and electricity costs or you're in debt to your energy provider, you may be able to take advantage of benefits, grants and help from your provider.

This includes:

  • full payment plan reviews
  • affordable debt repayment plans
  • payment breaks
  • payment reductions

It's important to make contact with your provider as early as possible.

For some common energy provider support plans see:

If your energy provider has gone bust and you need help and advice, visit Citizens Advice Energy or call 0808 223 1133.

Assistance with utility debt, bills or household items

Charis grants can help you apply for help with:

  • utility debt
  • utility bills
  • household items

To view current schemes and start your application, visit the Charis Grants website.

If you're still struggling to pay your bills

If you've contacted your provider and are still struggling to pay your household bills or top up your pre-payment meter, you should contact our Helping Hand team.

We will discuss the options available to you and help you apply for grants from third-party organisations.

We may also be able to help with other essential bills.