Annual Report (2022 to 2023)

An extensive electoral review process completed which has significantly redefined the membership and electoral wards.

In partnership, developed and launched the Bucks Data Exchange, a one-stop shop for data, insights and statistics about the local area and its population.

Appointed a dedicated officer to lead on engagement with town and parish councils.

First in country to implement integrated care IT system connecting council, schools, hospitals and fire stations across the county.

We have delivered £39 million savings since Buckinghamshire Council launched.

Awarded a Talent Inclusion and Diversity Evaluation (TIDE) silver standard by the Employers Network for Equality and Inclusion (ENEI) TIDE scheme in 2022.

Completed transfer of old website into new site ahead of schedule.

On track to deliver a new planning system, with a clear forward plan in place linked to streamlining operating systems post unitarisation.

Procured a new CRM platform to provide a single point of interaction for customers.

The new revenues and benefits system, which collects over half a billion in revenues a year, went live. The project moved:

• over 9 million documents
• 1.5 million Council Tax accounts
• 140,000 housing benefit accounts

Successfully completed a major upgrade of Capita Pay 360 which manages millions of pounds of customer payments.

Celebrated National Customer Services Week.

Implemented a new hybrid digital post room. It is estimated that the Council deals with 137,000 inbound items of mail and 860,000 outbound items. Approximately 80% of all inbound mail will be scanned and digitally sent to the relevant recipient.

Establishment of a Shareholder Committee in order to oversee governance arrangements and performance of the council's companies and joint ventures and ensure that the outcomes it requires are delivered in the most effective way.

Completion of a review of the Better Buckinghamshire Programme had a positive working relationship with their manager feel trusted and enabled to do their jobs.

Our employees told us in our latest staff survey that:

• 88% are clear about our values and behaviours
• 87% had a positive working relationship with their manager
• 84% feel trusted and enabled to do their jobs

All results are driven by a committed and engaged workforce who strive to do their best for the residents and businesses of Buckinghamshire.