Hot weather

The weather is exceptionally hot. View guidance on conserving water and staying safe in hot weather and what to do if you see someone sleeping on the streets on Severe Weather Emergency Provision (SWEP).

Compliments & Complaints Annual Report 2023 to 2024

Last updated: 17 October 2024

13. Next steps and review

13.1.

Evaluate sections of the Complaints Code with the pilot authorities collaborating with the LGSCO, focusing on challenges in implementation such as shortening the response time for stage one complaints from 20 days to 15 days.

13.2.

The Annual review of the corporate complaints policy has been completed. It will be reviewed again in line with the new LGSCO Complaints Code in 2025/26.