Compliments & Complaints Annual Report 2023 to 2024
13. Next steps and review
13.1.
Evaluate sections of the Complaints Code with the pilot authorities collaborating with the LGSCO, focusing on challenges in implementation such as shortening the response time for stage one complaints from 20 days to 15 days.
13.2.
The Annual review of the corporate complaints policy has been completed. It will be reviewed again in line with the new LGSCO Complaints Code in 2025/26.