Update on move to new single system for revenues and benefits

In August, Buckinghamshire Council began the process of moving to a new and improved single system for managing council tax, business rates and benefits – merging the former district council systems into one.

The Chiltern and South Bucks systems were taken offline as planned on 15 August and the council has now converted the South Bucks and Chiltern council tax, business rates and housing benefit data and moved it to its new format.

The next step begins today (22 September), when the Aylesbury and Wycombe system (that was merged last November) is taken offline and all the data merged into one system which will be live on 27 October. One single system will then be available to all of Buckinghamshire residents and businesses.

John Chilver, Cabinet Member for Accessible Housing and Resources, said:

“While this temporary system closure may cause some inconvenience, the vast majority of residents and businesses in Buckinghamshire will not be impacted. Payments and Direct Debits will continue as normal.

“Support and help will remain available for anyone experiencing significant financial hardship and all requests will be dealt with as a matter of urgency. In addition, our online forms will remain live, and our Customer Support team can still be contacted.”

Anyone needing assistance should go to the following webpages:

Alternatively, they can call 0300 131 6000 for help.