Make sure your email is genuine

Please be aware that some emails received by residents regarding late payments are not from the council. If you are unsure, you can check your online account, pay online or contact us. Learn more on these types of emails at National Cyber security.

Tell us if you've changed your name

If you have changed your name and would like this updated on your bill, you can email [email protected] with the following information:

  • your account number
  • your address
  • the name we currently have on your account
  • what you would like your name to be changed to on your account
  • the reason for the name change e.g. marriage, divorce

Also attach any relevant proof of name change with your initial request.

If you do not attach proof, we may request that you provide further proof to verify this name change, such as a marriage certificate, an enrolled deed poll or other proof of identification.