Please be aware that some emails received by residents regarding late payments are not from the council. If you are unsure, you can check your online account, pay online or contact us. Learn more on these types of emails at National Cyber security.

Some of our online forms will look different. For some tasks (for example, viewing your account, moving in or out, setting up a Direct Debit and making a claim for benefits or discounts) you will be taken to the new forms.

How to create an online account for Council Tax

Where to register

Go to our 'View or manage your Council Tax account online' webpage.

Select the green 'Register or log in now' button.

You will then see our Customer Access portal for Council Tax.

Select the 'Register' button in the orange box.

Enter your name

Select either 'Organisation' or 'Person'.

Enter your first name, then your last name.

Select the green 'Next' button.

Entering your name onto our register form on the customer portal

Select which services you need access to

Select the boxes to tick each service you need access to.

If you select 'Benefits' or 'Business Rates', you will be asked for further information to verify your claim and Business Rates account (we have not included that part in this guide).

Tick the boxes for the services you want access to

Authenticate your Council Tax details

We need to authenticate your details.

Confirm your identity by inputting your Online Key and your postcode as shown on your latest bill or recovery notice.

If you have supplied your telephone number or have set up a Direct Debit already then you can use one of these options to confirm your identity. These details will need to match exactly what we hold on your account.

Authenticating your identity with your Online Key and current postcode

Enter your email address and type it again to confirm it. You can also request paper billing on this page.

You will receive an email when we send you a bill, so you can login to view it.

Next, create a username and password for your online account.

Choosing a username and password

Usernames must have no spaces and can only contain:

letters
digits
special character (for example @ and -)

Passwords must have no spaces and contain at least:

12 characters
one capital letter
one lower case letter
one number
one special character

Enter your password, then type it again to confirm it.

Select the tick box to confirm the information is correct (to the best of your knowledge).

Read the terms and conditions and select the tick box to show that you agree.

Select the green 'Submit' button once you are finished.

Logging into your new account

Once you have successfully submitted your request, you will receive an activation email. Click the link in the email 'Click here to activate your account' within 24 hours.

You can then view your account online by signing in with your new credentials.

Logging in if you've forgotten your details

If you ever forget your details you can select 'Forgotten your username?' or 'Forgotten your password?'

Once you have entered your details, select ‘Generate Code’ and you will receive an email with a six digit one time passcode to verify your identity.

Signing into your account if you've forgotten your details.

This email will be sent to the email that you originally used to set up your Customer Account. If you have not received the email in your inbox, check your junk or spam folder.

If you still can't see the code, you can ask for it to be resent.

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