Texts and emails from us about late payments

We will be texting or emailing residents who are late paying their Council Tax. This communication is genuine but if you’d like reassurance you can log in to check your online account or pay online. There is no need to contact us if you've already paid.

Complete a single person Council Tax discount review

We are conducting a review of all Council Tax accounts where a single person discount has been claimed.

This is to ensure that residents are receiving the correct amount of discount and to ensure that our records are accurate.

Why you have received a review letter

If you have received a review letter, it means you are currently claiming a single person discount as the only adult resident at your address. We have a duty to review this to ensure that your circumstances haven’t changed and that you still qualify for this discount.

What you need to do

Complete the online form.

You will need information from your review letter including:

  • the key (this is case sensitive)
  • your account number from the review letter or from your bill (if you use the number from your bill, it will have an extra digit at the end)
  • your name or initials as it's shown

Enter your name or initials as it appears on the review letter and your bills, including any spaces, apostrophes and hyphens.

This must match to allow you to continue, and might be only your initials if we don't hold your full name.

If we don’t have your first name in our records, the letter will show the initial(s) we hold for you.

Enter only your initials into the ‘First name’ field.

You can then complete the review online or whilst on the call.

You will be asked to provide contact details so that we can contact you in case of any queries on your account. A telephone number must be entered to allow you to continue.

You will be asked to verify that you remain the only adult (person over 18 years of age) at your address.

If there is more than one adult living at your property, then provide details of who they are and when they moved in/turned 18.

Complete your review now

If you are a sponsor for the Homes for Ukraine scheme

If you are normally the only adult in your home, but you're acting as a sponsor to a Ukrainian person or family within your home, you are still entitled to the single person discount and do not need to declare this.

You still need to complete the review.

The Government changed the legislation so that people opening their homes to this vulnerable group are not penalised by having any council tax discounts removed.

Other discounts that might apply

It may be that you no longer qualify for the single person discount due to a child turning 18 years old. If the young person is:

  • still at school
  • has only just left full time education
  • or is at college or university

then we may be able to apply a different discount to your account.

View more or make an application on our other discounts and exemptions page.

If you don’t complete the review

We will send you a reminder letter 3 weeks after the first letter, giving you a further 3 weeks to complete the review.

If you do not complete a review, we will assume that your circumstances have changed and will remove your discount and issue a new bill.

If you have already informed us about a change

Still complete the review and include all details of the changes.

If someone else stays at your address regularly

You will not be eligible for the discount if someone stays at your address regularly and:

  • has no main residence elsewhere
  • keeps their belongings at your address
  • uses your address for post

This will be classed as their main residence.

Fraudulent discount claims

Claiming a discount when you know that you are not entitled to is fraud and you can be prosecuted for this.

You must tell us if your circumstances change and you are no longer entitled to a discount.

Fraudulent claims for discounts increase the costs for every Council Tax payer.

If you suspect that someone is claiming a discount which they may not be entitled to, contact our fraud team providing as much information as possible:

If you can’t complete the review online

If you do not have internet access, you can do any of the following:

  • call the telephone number on the letter and we can complete the form with you over the telephone (you will need the letter with the Key and your account number to hand)
  • go into your local library to use the online facilities available
  • come to one of our Customer Access Points to use the online facilities
  • ask a friend or relative if they can help you to complete the review