Registering for a My Buckinghamshire account

My Buckinghamshire is a customer account system launched in 2024 to replace the previous district and county systems.

You can use a 'My Buckinghamshire' account to:

• keep a record of your requests to the council
• save your progress, if you want to return to a form later
• check your account for any updates

If you're registering for an account for the first time, you’ll need to enter your details and activate your account when we send you an email.

1. Visit the My Buckinghamshire website.
2. Go to the section titled ‘Register’. This will be on the right-hand side of the screen if you’re on a desktop computer. If you're on a mobile device, you may need to scroll down to see it.

1. Complete the section under the heading ‘Register’.
2. Enter your email address.
3. Enter your first and last name.
4. Create a unique password.
5. Agree to our terms and conditions and select ‘Register’.

Your password must:

• contain between 10 and 30 characters in length
• contain at least one letter and one number
• contain at least one special character like !"@$%&()`*,-/:;<=>?_^~{} (this cannot be the first character)
• be different from any previous password

Your password cannot:

• use repeating characters (for example, aaa64135)
• contain your ‘Sign-In ID’
• contain the part of your e-mail address before the @

1. You’ll see a screen titled ‘Further information’.
2. Enter your phone number with no spaces.
3. Enter your postcode and select ‘Go’.
4. Select your address from the drop-down menu.
5. If your address is not showing, select ‘Address not found’ and enter your address manually.
6. If you’re registering as part of a business, select ‘I am a business customer’.
7. Select ‘Continue’.

1. Tick the box next to ‘E-news’ if you’re happy to be sent email updates.
2. Select ‘Continue’ to complete your registration.
3. You’ll see a screen that says ‘Activate your account now’. You can now leave the My Buckinghamshire website and go to your emails to activate.

1. We’ll send an email to the address you provided. If you do not see it, check your spam or junk folders.
2. Select ‘Activate’ in your activation email.
3. You'll be sent to a webpage which confirms that your account is activated.
4. Select ‘Sign in’ and input your email address and password to start using our online services.