Privacy and the Warm Homes: Local Grant

If you express an interest in or make an application for energy performance or low-carbon heating installations under Warm Homes: Local Grant (WH:LG), we may hold the following information on you;

Householders and landlords:

• your name, contact postal address, email address and (optional) phone number
• date of birth
• postal address and details of the property (including characteristics)
• household income status, benefit receipt status, home ownership or tenure status and any other scheme eligibility information
• details about the installation(s) applied for or installed at the property under the scheme, including type, size and cost, date of installation and installer details
• Scheme allocated grant amount and any financial contribution you or others have made towards the installation(s) under the Scheme
• lodgement certificate number, lodgement date, installations details from TrustMark and the Microgeneration Certification Scheme
• customer referral source or customer source for initial awareness of the Scheme
• other Scheme participation information, such as the local authority, scheme reference number, unique property reference number, property type and characteristics
• information of the property from Energy Performance Certificate such as the property rating, banding, features, floor area from any EPC Certificate recorded. Additional fields may be processed such as assessor details, assessment date, heating, lighting and other related information
• information of previous access to government grant schemes
• other details for the purposes of fraud, error and non-compliance relating to dates, value of risk, information regarding the property, relevant installers etc.

Installers:

• your name, contact business address, email address and phone number
• business information, including name, type of business and number of employees
• Trustmark/MCS accreditation details or other relevant certification information, including other low carbon heating certification
• details of installations delivered under the Scheme, including type, size and cost and details of the properties at which the installations are installed
• whether directly contracted or sub-contracted to install installations under the Scheme

Your personal data may also be obtained from Trustmark, from Ofgem, from government departments and from other organisations administering central or local government schemes that support energy performance or low-carbon heating measures.

We need your information to:

• support the delivery and administration of WH:LG including the assessment of expressions of interest, monitoring the use of funding, creating records of installations, and linking with other datasets held by third parties;
• prevent and detect any fraud, error and non-compliance under WH:LG and other schemes. This can include, but is not limited to, debt recovery, prosecution and independent assurance review/audit activity to understand fraud, error and non-compliance exposure and how to reduce it for future and current schemes.
• support an assessment of WH:LG performance and whether the Scheme has achieved its objectives
• support an evaluation of the Scheme. This may include you being contacted by the Department for Energy Security and Net Zero (DESNZ) and/or its appointed contractors to take part in further research – where the research involves processing of personal data in addition to that already collected for delivery of the Scheme, you will be given the opportunity to opt-in to that research at the point of contact.
• review and develop government policy, research, evaluation, and service delivery and for statistical, audit, and fraud, error, non-compliance prevention and detection purposes. This may include linking Personal Data with other data sources, and may include sharing data with third parties such as Retrofit Information, Support and Expertise (RISE) (a contracted service used to support the effective delivery of government energy efficiency funding).
• keep beneficiaries of government grant schemes informed about future government energy efficiency support that becomes available, as relevant, as well as relevant advice and information about energy efficiency measures. This may include you being contacted by DESNZ and/or its appointed contractors to draw your attention to relevant information and resources.

The lawful basis for processing the personal information under the Data Protection Act 2018 and UK GDPR is:

• Article 6(1)(a) Your Consent. You’re able to remove or withdraw your consent at any time. You can do this by contacting [email protected]
• Article 6(1)(e) We need it to perform a Public Task

We may also process special categories of personal data. For example, information about health to assess eligibility for the WH:LG or to prevent and detect fraud. Where we do so our lawful bases are:

• Article 9(2) (a) explicit consent
• Article 9(2) (g) reasons of substantial public interest

We will share your information, if appropriate, with:

• our contracted providers and delivery partners supporting the administration and delivery of the Scheme
• DESNZ and DESNZ appointed contracted providers (including the Scheme Delivery Partner), Technical Assistance Facility (TAF), for delivery, administration, audit and evaluation of the Scheme, statistical, research and fraud, error and non-compliance prevention and detection purposes.
• other Government Departments
• appointed scheme administrators such as Local authorities (and their delivery partners if necessary). Devolved administrations, their local authorities (and their delivery partners if necessary)
• other organisations administrating/supporting with the administration of central and local government schemes that support energy performance or low carbon heating measures, such as energy suppliers, Ofgem, TrustMark, Microgeneration Certification Scheme
• we may share your data if we are required to do so by law, for example by court order to prevent fraud or other crime.

We will securely hold your information and only keep it for eight years. Where information is no longer needed it will be confidentially disposed of.

We do not carry out any automated decision making in relation to this information.

You have legal rights over your information. For details of those rights, see our corporate Privacy Policy. Your rights will differ depending on our lawful basis for processing your personal information.

Our Data Protection Officer can be contacted at:

Buckinghamshire Council
The Gateway
Gatehouse Road
Aylesbury
HP19 8FF

By email at [email protected]

Or by phone at 0300 131 6000.

If you have any concerns about our use of your personal information, you can make a complaint to the Data Protection Officer. You can also then complain to the ICO if you remain unhappy with how we have used your personal information.

Date of publication/last update: September 2025

Date of completion of project/processing: March 2028