How we use Artificial Intelligence (AI)

AI is a form of computer technology (often called generative AI) that can perform tasks including:

• analysis
• problem-solving
• decision-making

Some of the newer forms of AI are also able to generate documents, images, and audio files.

AI is already being used in many ways in our daily lives, including:

• virtual assistants (for example, Siri and Alexa)
• personalised recommendations on streaming services

Alongside other local authorities, we are reviewing where AI can be used appropriately as a productivity tool to improve services.

We're working with Microsoft to pilot the deployment of their new AI tool 'Copilot'.

This can be used with their productivity applications (including Microsoft Teams, Word, Excel and PowerPoint) to:

• help draft and summarise documents
• assist us analyse data
• help us streamline administrative tasks

We've given Copilot licences to some of our employees to see the potential of using AI to improve the way we work.

We're also working with all of our suppliers to understand the AI tools that might become available and where these can improve our efficiency and productivity.

Generative AI tools are evolving quickly and we are keen to make the best use of this technology.

We're excited about the potential of AI to enhance our work and services.

We'll follow the latest regulations and best practices to ensure that we use AI responsibly and ethically.

We'll also monitor and evaluate the impact and effectiveness of AI tools, and review feedback from our:

• colleagues
• partners
• customers

We'll use AI to improve our performance and deliver better outcomes for the people of Buckinghamshire.

We'll update this page as our use of AI progresses.