Emergency contacts
If there is an emergency and it's not a matter for the emergency services (999), then you can call us in office hours or out of hours.
In office hours
Office hours are:
- Monday to Thursday, 9am to 5:30pm
- Friday, 9am to 5pm
We are not open on weekends or Bank Holidays.
Flooding, roads and pavements
To report flooding or a problem with roads or pavements that is unsafe and needs urgent action call 01296 382 416.
Concerns about a child or adult
Report urgent safeguarding concerns about a child to: 01296 383 962
Report urgent safeguarding concerns about an adult to: 0800 137 915
Housing emergencies
Our duty homelessness officers are available at our Aylesbury and Wycombe offices:
- Monday to Thursday: 9am to 3:30pm
- Friday: 9am to 3pm
Outside of these times, you should either:
- contact your housing officer, if you have one
- call us on 01296 585 168 (inside our office hours)
- email [email protected]
Out of hours
Call out of hours for emergencies happening:
- in the evening on Monday to Thursday between 5:30pm and 9am
- in the evening on Fridays from 5pm to 9am
- on weekends
- on Bank Holidays
Call 0300 131 6000 for emergencies out of hours.
Select:
- option 1 for flooding, roads and pavements emergencies
- option 2 for urgent safeguarding concerns about a child or adult
- option 3 for urgent homelessness assistance
- option 4 to report a dangerous structure
- option 5 to make a payment
- option 6 for media issues
- option 7 to report a dangerous dog