Comments, compliments and complaints
Children's social care complaints
1. Contact the service first
If you have any concerns about a service, speak to the appropriate member of staff as soon as possible. You could also contact their manager to discuss your dissatisfaction.
Most concerns are dealt with quickly and successfully in this way.
2. Make a formal complaint about children and young people social care
You can make a complaint if you're a:
- child or young person in need or in care
- care leaver
- parent or person with parental responsibility
- foster carer
- person considered to have sufficient interest in a child's or young person's welfare
If you prefer, you can ask someone to complain on your behalf. This could be a relative, friend, carer, doctor or someone independent who can speak for you.
Put your complaint in writing to us, setting out what has happened and what resolution you are looking for to put things right.
You can get in touch by:
Submitting your complaint online
Phone
Post
Complaints and Feedback Team
Buckinghamshire Council
Walton Street Offices
Walton Street
Aylesbury
Buckinghamshire
HP20 1UA
Further guidance
View our leaflet which sets out details on what you can expect from raising a complaint under this procedure: Have Your Say - Young Person's guide to telling us what you think (PDF, 260 KB).