Compliments & Complaints Annual Report 2020 to 2021

Last updated: 7 July 2021 Complaints annual report - Print version (pdf, 421.7 KB)

9. Annual Review of the Corporate Complaints Policy

9.1.

The Monitoring Officer has reviewed The Feedback, Compliments and Complaints Policy and is satisfied that the two-stage process, introduced in April 2020, is working efficiently and effectively for both complainants and the Council.