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Compliments & Complaints Annual Report 2022 to 2023

Last updated: 24 August 2023 Complaints annual report 2023 - Print version (pdf, 576.0 KB)

10. Purpose of the Ombudsman’s Annual Letter

10.1.

Under the Local Government Act 1974, the LGSCO has two main statutory functions:

To investigate complaints against councils
To provide advice and guidance on good administrative practice

10.2.

The LGSCO records the following:

Complaints and enquiries received by subject area
Decisions made

10.3.

These categories can be found in the Annual Review Letter, the purpose of which is to inform councils and other authorities of the number of complaints the LGSCO has dealt with regarding that authority as well as the nature of those complaints.