Hot weather

The weather is exceptionally hot. View guidance on conserving water and staying safe in hot weather and what to do if you see someone sleeping on the streets on Severe Weather Emergency Provision (SWEP).

Bin collections will start from 6am on 30 June and 1 July

Due to the hot weather, we'll start collecting bins from 6am on Monday 30 June and Tuesday 1 July. If your bin is due for collection, make sure you put your bins out the night before or no later than 6am on the day of collection.

Request a refund for waste services

To cancel a service or bin that you've paid for, a refund will be considered as part of your cancellation request. You do not need to submit a refund request as well.

Make a request

Request money back if you feel that you are due a refund.

Submitting a request for a refund does not guarantee that we will accept it. We review requests on a case-by-case basis.

Request now

What happens next

Once you've submitted your request, we will consider the reasons for a refund and respond to you within 10 working days.

This will be to tell you that we've either:

  • accepted your request and advising when you can expect the refund to arrive in your account
  • rejected your request and explain the reason why

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