Report an issue with a bin order
Deliveries of new or replacement paper boxes delayed in the South of the county
Due to a supplier shortage of paper boxes in the south of the county, deliveries of new or replacement paper boxes will be delayed. If you have additional cardboard boxes, break them down to less than 1 metre x 1 metre and place next to bins. We will accept paper and card in any reusable container.
We will update on this delay as soon as we can. Apologies for any inconvenience this may cause.
Use this service to report:
- an issue with the bin that we've delivered to you (if it's different to the type or size you ordered)
- that your bin was not delivered within 10 working days as expected
What happens next
After you've reported the issue, we will respond within 10 working days to let you know how we will proceed.