Collecting your taxi licence
We will email you when your licence items are ready to be collected.
Where to collect your licence
When you collect your items, bring the email with you. You can show us the email:
- on your phone or device
- as a printed copy
We'll also need ID documents and other evidence if you're collecting a vehicle or driver licence.
Bring the email and other documents to:
Buckinghamshire Council
The Gateway
Gatehouse Road
Aylesbury
Buckinghamshire
HP19 8FF
When you can collect your licence
| Day | Time |
|---|---|
| Mondays, Wednesdays and Fridays | 10am to 12pm (midday) |
| All other days | Closed |
May 2026 revised days for collection
The dates and times for collecting your licence will change slightly between 4 and 8 May 2026 due to the May Bank Holiday.
| Day | Time |
|---|---|
| Monday 4 May (Bank Holiday) | Closed |
| Tuesday 5 May | 10am to 12pm (midday) |
| Wednesday 6 May | 10am to 12pm (midday) |
| Thursday 7 May | Closed |
| Friday 8 May | 10am to 12pm (midday) |
What documents you need to bring
View which documents you need to bring:
If you are collecting a driver licence
Only the named licence holder can collect the driver licence.
You will need to bring all of these original documents:
- Enhanced DBS Certificate
- Proof of Right to Work Documents (for example a passport)
- DVLA Driving Licence
- English language certificate
- certificate of good conduct (if you uploaded a copy as part of your application)
If you do not bring the original documents, we cannot give you the licence.
If you are collecting a vehicle licence
A nominated person can collect your vehicle licence on your behalf.
You (or they) will need to bring photo ID.
View the status of your application online, under the 'My History' menu of the relevant application form.
If you are renewing a licence
You will also need to bring the old plate and window card.
If you are surrendering a licence due to accident or enforcement
You will need to bring any supporting documents relating to the reasons for the surrender.