Make a taxi or private hire complaint
You can make a make a complaint about a taxi or private hire driver or vehicle if:
- they are driving dangerously or breaking the speed limit
- they use aggressive, intimidating or sexually inappropriate behaviour
- you are charged incorrectly for your taxi fare
- there are problems with the quality of vehicle
- the vehicle is parked inconsiderately or dangerously
- you experienced discrimination
Before you begin
When making a complaint or giving feedback, try to provide one or more of the following:
- the taxi’s licence plate number
- the driver’s licence number (normally shown on their badge)
- time, date and location of the incident
What happens next
Once we’ve received your feedback our team will review and contact you for more information if needed.