Make a taxi or private hire complaint

You can make a make a complaint about a taxi or private hire driver or vehicle if:

• they are driving dangerously or breaking the speed limit
• their behaviour made you feel unsafe, including being:
  • aggressive
  • intimidating
  • discriminatory
  • sexually inappropriate
• you are charged incorrectly for your taxi fare
• there are problems with the quality of vehicle
• the vehicle is parked inconsiderately or dangerously
• you experienced discrimination

When making a complaint or giving feedback, try to provide one or more of the following:

• the taxi’s licence plate number
• the driver’s licence number (normally shown on their badge)
• time, date and location of the incident

Once we’ve received your feedback our team will review and contact you for more information if needed.