Terms and Conditions of Library Flex Membership

Library Flex allows participating libraries in Buckinghamshire to stay open longer, and enables customers to use library services without staff being present during quieter times. Library staff will then be available to offer assistance and answer enquiries at busier times.

To access Library Flex, you must register for the service.

By registering for Library Flex, you agree to comply with the terms and conditions below. You must also continue to comply with the general terms of your library membership, and to the library bye-laws. Failure to adhere to the Library Flex terms and conditions, or the general terms of your library membership or the library byelaws may result in your membership of Library Flex being withdrawn.

• membership of Library Flex is at the discretion of Buckinghamshire Libraries and may be withdrawn at any time for any reason
• access to any library at any time remains at the discretion of Buckinghamshire Libraries, and Buckinghamshire Libraries will not accept responsibility for any losses caused to customers who cannot access the library for any reason
• membership of Library Flex may be withheld or withdrawn from any customer who has misused the facilities at any library anywhere
• you must have your library card and PIN with you to access the library outside of staffed hours
• you must not let anyone else use your library card to gain access to the library or know your PIN. You must report lost or stolen cards to us at [email protected] immediately.
• if your library account accrues charges exceeding £10, your access to Library Flex will be suspended without further notice until these charges are repaid to us in full
• your access to Library Flex will also be suspended without further notice if your card has been reported lost OR your account becomes locked due to entering the incorrect PIN too many times OR your library registration has expired OR your account has been locked by a member of staff for any other reason. You may need to wait until normal operating hours and speak to a member of staff at your local library to resolve these problems before your access to Library Flex can be restored.
• all users must log their entry to the library separately using their library card on the access terminal outside the building
• when entering the library, you must take all reasonable care not to follow other users or allow other users to follow you in. For security and identification purposes, you must remove helmets and non-religious full-face coverings before entering the premises.
• you may allow children in your care under the age of 16 years old to accompany you into the library, but they must be supervised by you at all times, and you will be held responsible for any damage caused by their actions
• you must treat the library, its books and other contents as well as other members using the service with respect. You must pay for any damage to property or furnishings caused by you or those you are responsible for.
• you must not interfere with areas reserved for staff, including the help desk(s) or office
• you must not interfere with lighting, heating or other site controls
• any hire items must be paid for at the time of issue via the self-service kiosks
• you must exit the library promptly when the closure of the library is announced. Failure to leave the library in time may result in setting off the security alarms, and you will be held responsible for any call-out charges this incurs.
• you will be given information on what to do in an emergency as part of your enrolment for Library Flex. You must follow these procedures in every emergency.
• you must take all your belongings with you when exiting the library. Items left accidentally are not our responsibility and are therefore at risk of loss, damage or theft.
• you must not bring or consume any hot food, alcoholic beverages or illegal substances into the library
• you must not smoke or use e-cigarettes anywhere in or around the library
• you must not bring dogs, other than assistance dogs, or any other animals inside the library
• you should report any dangerous, illegal or anti-social activity you see in the library to us at [email protected] and/or the police as soon as you are safely able to do so
• the library will be unstaffed during Library Flex hours and access to the library is offered by us without responsibility to users during those times. The use of the library out of staffed hours is therefore at your own risk.
• we are not responsible for any theft, damage, destruction or loss to your personal belongings or damage suffered by you when visiting the library out of hours
• we do not however exclude or limit in any way our liability for death or personal injury caused by our negligence
• the library is equipped with CCTV cameras, which will be recording and monitored at regular intervals. The cameras are used to ensure compliance with these terms and conditions, and to alert us to dangerous, illegal or anti-social behaviour occurring in the library.

Any breach of these terms and conditions may result in access to Library Flex being withdrawn.

The Library Flex terms and conditions are scheduled to be reviewed in July 2026.