Disabled Facilities Grant and Housing Assistance Policy

All works relating to the DFG are a contractual agreement between the applicant and the contractor. The contractor is working for the applicant and not the Council, and it will be the applicant's responsibility to resolve any disputes directly with the contractor.

Where a dispute arises regarding the standard of a contractor’s workmanship, the Council will withhold payment to the contractor until the works have been completed satisfactorily in the professional opinion of the Council.

Where works are deemed to meet the Council’s approval, but the grant applicant is not satisfied the Council will not unreasonably withhold payment to the contractor.