Disabled Facilities Grant and Housing Assistance Policy

Appeals about how the policy is operated in individual cases, for example, where an enquiry or application for assistance is refused, will be considered by the Grants and Adaptations Manager. Appeals must be set out in writing within 28 days of receiving the decision letter and must include the specific grounds on which the appeal is based.

Appeals will be considered only on the following grounds:

• that the policy has not been applied correctly in the case in question, for example there has been a mistake, or
• that the case in question is exceptional in some way that justifies an exception to the general policy.

The Grants and Adaptations Manager will review the application and advise the applicant in writing of the outcome of this review.

Appeals will not be considered on the grounds that the appellant simply disagrees with the policy. However, any written comments and complaints about the policy will be considered.