Problems with your landlord

If you are experiencing problems with your landlord:

  • try to keep a record of any dealings you have with your landlord, for example save any messages or online conversations
  • try to make sure someone is with you when you see your landlord
  • try to put all communications with your landlord in writing and keep all relevant paperwork to show what has been happening

If your landlord is threatening, abusive or violent towards you, these are criminal offences and should be reported to the police. Ensure you make a note of the criminal reference number and the officer assisting you.

Eviction from private rented premises

If you have been given notice to leave your rented accommodation our housing team can check the validity of the notice and give you advice on what to do next. Complete the self-referral portal to request help.

Request help

Landlords repair responsibilities

Landlords are responsible for maintenance and repairs to:

  • the structure of the building including gutters, pipes and drains, roof, walls, floors and windows
  • plumbing and sanitary fittings such as baths, toilets and sinks
  • heating and hot water systems
  • electrical and gas installations such as wiring, pipework radiators and boilers

Your landlord has the right to come into your home to check if repairs are needed and to carry out works. However, they must give you 24 hours notice and agree a suitable time with you.

Making a complaint to your landlord

Under no circumstances should you withhold your rent payments.

  • if you have a complaint about the condition of your rented property, speak to your landlord first
  • if your landlord refuses to address the issue, contact us
  • you should check your tenancy agreement first to clarify your responsibilities but usually tenants are responsible for looking after the property
  • you must keep it clean and free from damp and mould growth caused by condensation
  • carry out minor repairs such as replacing light bulbs or clearing a blocked sink
  • repair any damage caused by you or your visitors

How the housing team can help

  • we assist with cases of harassment and illegal eviction leading to homelessness
  • we will try to stop prevent harassment and get you back home
  • we can explain the law to your landlord and ensure they follow the right steps
  • if you take your case to court, we’ll help you prepare and come with you to present your application
  • we can arrange for your gas, electricity and water to be reconnected if your landlord has stopped the supply

Further advice