Pay an invoice

You can make a secure payment online using your credit or debit card.

You'll need the customer account and invoice numbers shown on your invoice. 

We are unable to accept payments from American Express credit cards.

It’s easy to set up a direct debit from your bank or building society to pay your invoices and ensure you don’t miss a payment.

• Call us on 01296 382222 (press option 1) to provide us with your details securely

Or, if you prefer, you can download, print and send us a Direct Debit form (PDF, 131 KB)

If you don't have access to a printer, fill in this online form and we'll send you a paper form to sign.

We have a separate system for setting up Direct Debits to pay your Council Tax bill or to pay your business rates.

• If you choose to sign up to Direct Debits, you will continue to receive an invoice as usual.
• You will be given at least 7 working days’ notice of the date and amount that will be directly debited from your nominated bank account.
• You will always know in advance how much, and when your account will be debited.
• You will have the protection of the Direct Debit Guarantee, meaning that in the unlikely event of either an incorrect amount being collected or it being collected in advance, then your bank or building society must give an immediate refund.
• You can cancel the Direct Debit at any time by calling us and cancelling with your bank.

If you choose to switch to paying by Direct Debit and you currently have a Standing Order arrangement set up to pay for your service, you MUST cancel this directly with your Bank or Building Society to avoid paying us twice.

The Council has no control over this, and the cancellation instruction must come directly from you as the bank account holder.