Replace a lost, stolen or damaged bus pass

There is a £15 fee to replace bus passes that have been:

• lost
• stolen
• damaged

Order a replacement pass by completing the online form below.

You will need to provide an 8-digit reference number. Use your date of birth in the following format: DDMMYYYY.

Once payment has been received, allow 7 to 10 days for delivery of your replacement pass.

Once a replacement pass has been ordered, the original pass will be deactivated and can no longer be used. We can not give refunds if old passes are later found, as these cannot be reactivated.

If your pass has been stolen and you have a crime number from the police, email this to us along with your name and address.

Opening hours: Monday to Friday, 9am to 12pm
Telephone: 01296 674 747
Email: [email protected]

Buckinghamshire Council
Bus Pass Team
Walton Street Offices
Walton Street
Aylesbury HP20 1UA