Renew an older person's bus pass
You can renew your bus pass if it's:
- due to expire within the next 90 days
- expired less than 180 days
If your bus pass has expired more than 180 days, you'll need to contact us.
How to renew
You'll need:
- your existing bus pass
- your National Insurance number
- an email address (if renewing online)
If you've moved since your last bus pass you'll need to send us proof of your new address.
Automated renewals
You can also renew your bus pass by calling our automated telephone service on 01296 873 011.
Contact the bus pass team
Opening hours: Monday to Friday, 9am to 12pm
Telephone: 01296 674 747
Email: [email protected]