Household Waste Collection Policy for Southern Buckinghamshire

There are occasions when a container may not get collected, due to crew error. For a missed collection to be returned to, it needs to be reported to the Council. A missed collection must be reported within 1 working day of the scheduled collection. Online reporting will be accepted until 11.59pm (23:59) the day after the collection (see examples 1 and 2 below). Missed collections can be easily logged online on our website.

We will return to collect genuine reported misses within 1 working day after having logged the missed collection report. Any missed collections reported after this time will not be collected until the next scheduled collection day.

A missed collection will not be classed as genuine if:

• the container(s) were not out for collection before the crews arrive – All containers should be available for collection by 6:30 am (06:30) on the day of collection. Unless otherwise stated (see policy 9)
• the container(s) were not at the correct collection point (see policy 10)
• in the case of collect and return properties, access was not granted e.g. locked gates (see policy 18)
• in the case of communal collections there was no access to get to the containers e.g. locked gates (see policy 2)
• the container(s) held materials which were classed as contamination (see policy 16)
• the container(s) where classed as overweight by the collection crew (see policy 20)

The in-cab PDA system used by crews gives real time information to be recorded for properties that collections were not possible for. This information is available to the Waste Team, so they can provide detail to a resident regarding why a collection was not made.