Missed bin collections

You should only report a missed bin collection if you put the bin, box or bag out by 6.30am on the right day and place.

Bins containing the wrong items in either your rubbish or recycling bin are called 'contaminated'. We cannot collect this waste on the usual round as it will contaminate the other items.

You will need to remove the wrong items before the next scheduled collection day

If you are unable to remove the incorrect items from your recycling container, we can arrange collection for a fee, which will depend on the size and type of bin at your property. Otherwise you must take your waste to the recycling centre.

Contact the waste and recycling team

If you have a question about missed bin collections that is not answered on this page, you can contact us for help.