Post-16 Transport Policy Statement 2021/22

Last updated: 18 June 2021

12. How to appeal a decision

The Council has a 2 stage review process for parents/carers who wish to challenge a decision about:

  • exceptional circumstances that the parent/carer believes should be considered as to why transport should be provided for their child, if the child is not entitled to Council funded transport in accordance with this Policy
  • the decision made by the Council not to award a child Council funded home to school transport
  • the reduced annual fee not being affordable because the parent/carer would not be able to meet their essential living needs by paying the charge

The appeal process is to challenge the above areas. If you have a concern about how the arrangements are being delivered, you should use the complaints process.

Stage 1

Parents/carers have 20 working days to request a review of our decision about home to school transport. Parents should write to us, detailing why the decision should be reviewed, giving details of any personal/family circumstances and including any supporting evidence to be considered.

The decision will be reviewed by a senior officer or via the Transport Exceptions Panel. Within 20 working days of receipt of this letter parents will be advised in writing of the appeal decision.

Stage 2 - review by an Independent Appeal Panel

Parents/carers have 20 working days from the receipt of our Stage 1 written decision notification to make a written request to escalate the matter to Stage 2. Within 40 working days of receipt of the parents/carers request, an Independent Appeal Panel will consider written and verbal representations from both the parent/carer and officers involved in the case and will give a detailed written notification of the outcome within 5 working days of the panel meeting.

The Independent Appeal Panel is made up of trained volunteers who have experience of transport issues. These volunteers are independent of the Council.

Stage 3 - complaint to Local Government and Social Care Ombudsman

Parents/carers can complain to the Local Government and Social Care Ombudsman only if they consider that:

  • there was a failure to comply with the procedural rules
  • if there are any other irregularities in the way the appeal has been handled

For further information please contact the Admissions team.