Online payments ‘no balance’ message

Due to ongoing work, a ‘no balance’ message may appear when making your payment online. If you have received your bill, please continue as normal using your known payment amount.

Pay back a housing benefit overpayment

An overpayment is an amount of benefit that we have paid to someone and we then find out that you were not entitled to some, or all of it. But it is possible that we may be able to reduce the amount you owe.