Benefits system upgrade

The benefits system is being upgraded. This will cause some delays but we will be responding to your requests as quickly as we can.

Find out about the upgrade and what it means to you.

Changes to our benefit services

We are upgrading our benefits system so that we can deal with your requests and claims more efficiently.

Please use the forms below and we will process your request as quickly as we can once our system is up and running in November.

If you have any questions, see the service updates page before contacting us as it may be able to answer your query.

Benefits forms

Emergency payments

Emergency payments can be processed while the system is being upgraded.

If your circumstances have changed while the systems are closed and you find yourself in genuine hardship, please contact us as soon as possible.

In some circumstances we can arrange an emergency payment.

Who is eligible

These payments are only for claimants who have recently made a claim for housing benefit, or where you have had a change in circumstances and you are entitled to more housing benefit than you currently receive.

Please only request an emergency payment if you are unable to wait until November 2022 to receive your housing benefit. An example of this would be if you are under the threat of eviction and you do not have personal funds to pay your landlord.

Apply for an emergency payment

You can apply by emailing [email protected].

You will need to include your:

  • name
  • address
  • claim number
  • reason why you need to claim an emergency payment
  • contact telephone number so that we can contact you

You can also contact us by telephoning 0300 131 6000. Select option 7 to speak to a housing benefit advisor.