Council tax refund scam warning

Look out for scams offering you a council tax refund.

These scams are being used to get hold of your bank account details.

The most common scam is when someone telephones you, claiming to be from the council.

They will say that you’ve paid too much council tax, and that they need your bank details to give you a refund.

Never give your bank details to anyone claiming to be one of our staff.

We will never ring you and ask for your bank details.

If you are owed a council tax refund, we will either:

• refund the money directly to your bank account if you pay by direct debit
• post a credit note to your address

To avoid council tax scams, you can also:

• use only the council’s payment site
• check the Action Fraud website to get advice if you think you’ve been sent a scam letter or email

If you have a question about council tax scams that is not answered on this page, you can contact us for help.