Changes to our services for residents

On the 4 January Buckinghamshire entered the national lockdown

Please check what restrictions are in place on GOV.UK whilst we assess the impact to our services

If you or someone you know are struggling due to Covid-19 please call us on 01296 395000 8.30am to 7pm Monday to Friday.

While we deal with the current outbreak of Covid-19, some council services may be affected. The most up-to-date information on each area is below:

Local Emergency Support

If you live in Buckinghamshire you might be able to apply for local Emergency Support. This is intended to cover urgent short-term emergencies (i.e. no immediate food, no heating or lighting).

Council property

If you are a tenant at a council owned property and you need to speak to us about your tenancy, contact [email protected] and a property manager will get in touch with you.

Adult Social Care

As the impact of coronavirus increases, we may need to make some temporary changes to some services. This is so we can protect people from infection and use our staff and resources where they are most needed.

Visiting care homes over the Christmas period during COVID-19

The government is sending rapid (lateral flow) tests to care homes across the country to be used for visitors. Care homes registered with Care Quality Commission (CQC) should receive these tests during December in enough quantities to test up to two visitors per resident, twice a week by Christmas. Once care homes have been trained and able to offer testing visitors will need to:

  • arrange visits directly with the care home in advance
  • wear masks, aprons and gloves at all times
  • have a test each time they visit
  • follow any policies in place to ensure the safety of care home residents and staff

Government guidance will be updated shortly clarifying how visits during the national lockdown should be conducted. For more information, visit GOV.UK: visiting care homes during COVID-19.

Bin collection, recycling and waste

Waste services (all areas)

All sites remain open despite the national lockdown. No changes to opening days or hours. The reuse shops at Aston Clinton and High Wycombe are closed until restrictions are lifted.

Stay up to date with any service disruption by visiting the Coronavirus Waste Services page.

Births, deaths, marriages and civil-partnerships

Coroner's service

The Coroner's Court will only be open for inquests listed on the forthcoming inquest list. At all other times it will be closed to the public.

If you're attending an inquest, you'll need to confirm this with the Coroner’s Office no later than 12 noon the day before an inquest by:

The Coroner's Office remains accessible for all other services by email or telephone during normal office hours.

Funerals

In light of the seriousness of the situation, we are asking that you limit the number of immediate family attending to as few as possible with no more than thirty.

For more information, see the funerals service page.

Registration Service

Registration services are by appointment only.

Full details can be found on the registration service updates page.

Care for children and families

Family Support Service - family centres

We will update the Buckinghamshire Family Information Service and Buckinghamshire Council websites when we have more information.

Fostering

Fostering Information Events are taking place online for the time being.

We will always need foster carers to come forward and are still here to talk to anyone considering fostering. Please do get in touch with the fostering team.

Visit our fostering pages for more information.

Short breaks services

A limited service range of daytime short breaks and overnight short breaks that comply with government guidance for Personal Protective Equipment and social distancing is being offered to children and families deemed by Children’s Social Care to be at the greatest need.

Visit the short breaks services status page for further details.

Community

Cemeteries

Cemeteries maintained by Buckinghamshire Council are remaining open for the time being.

View our current guidance about visiting a cemetery.

Nuisance complaints

Guidance about what constitutes a nuisance in the current situation.

Culture and tourism

Country parks

Black Park, Langley Park and Denham Country Park parks are now open. For information about opening times, facilities available and restrictions currently in place, visit the country parks page.

Parks and playgrounds

Parks and children’s playgrounds will remain open, however outdoor gyms, multi use games areas and tennis courts are currently closed in line with the latest Government guidance.

Environment

Public rights of way

The restrictions on movement announced by the government now apply to public rights of way and the countryside access network.

Health, wellbeing and sports

Leisure and community centres

Public leisure centres across Buckinghamshire are currently closed in line with the latest government guidance. Visit your local leisure centre website for further information or refer to the government guidance.

Buckinghamshire Archives

On site access at Buckinghamshire Archives is now closed. A date when we will reopen is not yet known.

We are continuing to respond to email enquiries, so please get in touch via [email protected] if you have any queries.

Libraries

Our libraries are closed until further notice. Loans have been extended to 31 March and no fines will be charged.

To continue to use library services online, you can use our eLibrary to borrow books, magazines and newspapers online.

Planning and building control

Our planning and building control officers are now working remotely. This will have some implications for how we operate. Please see our planning services status page for more information.

Schools and learning

Schools

School transport

Transport

Latest on public transport including buses and concessionary passes